Last changed: 11 February 2022

As a student you need a user name and a password to access information on the student web, and to log on to SLU’s computers and SLU’s network. On this page you will find more information about what to do if you are a new student, have forgotten your login details or want to change your password.

New student

If you are a new student at SLU you will find information about how to activate your account at New student.

Forgotten password

You can generate a new password by going to ID-Portalen and follow three steps:

  1. Go to the tab Konto/Account and press Start. Use your account name and password provided from the university Note that you have to activate a new account to generate a new password 
  2. When signed in, choose Create a new account (you don't have to wait the 30 minutes since your account already exists)
  3. In the last step, choose the tab Byt lösenord/Change password and use the temporary password to fill in the field "current password" and specify your desired new password in the field "New password"

You can also get your acoount details from IT support, don't forget to bring your identification when visiting. If you have added your phone number in your settings on My Studies, IT support can send you your details in a text message. Read more about how to add your phone number to your settings.

Change password

Go to ID-Portalen and follow the instructions under the tab Byt lösenord/Change password. If you want to change your password before you have activated your account, see the instructions above (headline Forgotten password).

Another way to change your password is to click Ctrl+Alt+Del when you have logged on. Then you will see a new menu including an option for changing the password.

When you are logged on to your mail account you can also click Settings, the little gear high up on the right side of the web page, and choose the option for changing the password.

You can also visit the IT department and bring some kind of ID with you. Then you will get help changing the password. Another alternative is to call IT Support (IT-stöd) at 6600 and tell us what subscriber number you have to your mobile phone. If we can verify (for instance via Ladok or Eniro) that the number is connected to you we can send you a new password via SMS.


Some of the IT systems at SLU reqiures typing ad\ before your username when logging on. So try adding that prefix to your log on attempt if you can't log on.


SLU IT-Servicedesk


Tel: 018-67 66 00

(+46-18-67 66 00 when calling from outside Sweden)

Open 08.00-16.00